Refund & Returns Policy

We aim for your satisfaction with your purchases, but should any issues arise, please inform us promptly. Qaiynat is a brand that meticulously hand-embroiders and handcrafts its products; please be aware that returns are not accepted for made-to-order items and accessories.

Orders placed on COD (Cash on Delivery) basis are non-returnable.

Upon receipt of your item, our customer care team at info will assess any requests for returns or exchanges.

Kindly write to us at for further assistance. And after approval, the refund will be processed within 7 working days.

We do not offer merchandise exchanges and/or returns on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at within 24 hours of receiving the order.
No refunds on international orders.