Refund policy
Thank you for choosing Qaiynat. Every creation is crafted, curated, and packaged with immense care and dedication to deliver something truly special to your doorstep.
All Sales Are Final
Because our pieces are produced in limited batches and handled with meticulous attention to detail, all sales are final. We do not offer returns, refunds, or exchanges once an order has been placed and dispatched.
We encourage you to review all product descriptions, dimensions, sizes, and care instructions carefully before finalising your purchase. If you ever have a question about a piece before ordering, our team is always happy to guide you.
Damaged or Incorrect Items
Your experience matters deeply to us, and we want to ensure your order reaches you just as intended.
In the rare event that your piece arrives damaged during transit or if you received an incorrect item:
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Notify Us Promptly: Please reach out to us at info.qaiynat@gmail.com within 48 hours of delivery.
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Include Order Details: Share your order number along with clear photographs or a short video showing the damage or discrepancy, as well as the outer packaging.
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Our Resolution: Once our team verifies the issue, we will gladly arrange a replacement for the damaged or incorrect piece, or issue a store credit/resolution in accordance with the circumstances.
Order Cancellations
Because our fulfilment process begins promptly after an order is confirmed, we are unable to accept cancellations or modifications once an order has entered processing.
Need Assistance?
We are always here to help ensure your experience with Qaiynat is seamless. If you have questions regarding sizing, details, or care prior to placing your order, please connect with us at:
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Email: info.qaiynat@gmail.com
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Customer Care Hours: Tuesday – Sunday, 11:00 AM – 7:00 PM