Terms of service

Welcome to Qaiynat. By accessing or using our website, browsing our collections, or purchasing from our store, you agree to be bound by the following Terms of Service ("Terms"). Please review them carefully before placing an order.

1. General Conditions

  • By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

  • We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including cases where fraudulent or unauthorized activity is suspected.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service, website design, imagery, or product content without express written permission from Qaiynat.

2. Products, Sizing & Craftsmanship

  • Artisanal Craftsmanship: Many of our pieces involve handcrafted processes, artisanal textiles, and delicate detailing. Subtle variations in texture, weave, embroidery placement, or color tones are inherent to bespoke and artisan-made apparel and are celebrated as marks of individuality rather than flaws.

  • Color Accuracy: We make every effort to display garment colors and textures as accurately as possible. However, actual colors may vary slightly depending on your screen calibration, monitor settings, and lighting conditions.

  • Availability: Products are subject to availability and may be offered in limited quantities. We reserve the right to discontinue or update any piece at any time without prior notice.

3. Pricing & Billing Information

  • All prices are listed in Indian Rupees (INR) unless indicated otherwise and are subject to change without prior notice.

  • We reserve the right to correct any typographical errors, inaccuracies, or omissions relating to pricing, descriptions, or promotions, and to modify or cancel orders if any information is inaccurate at the time of purchase.

  • You agree to provide current, complete, and accurate purchase and contact information for all orders placed through our store.

4. Shipping, Delivery & Delays

  • Orders are dispatched to the shipping address provided at checkout. Please ensure all contact numbers, postal codes, and address lines are accurate.

  • While we partner with reputable courier services to ensure timely deliveries, estimated delivery timelines are indicative. Qaiynat is not liable for transit delays caused by courier logistics, customs clearance, public holidays, or unforeseen events beyond our reasonable control.

5. Returns, Replacements & Cancellations

  • All sales are subject to our Return & Refund Policy. Due to the limited-edition and custom nature of our garments, all purchases are final once confirmed.

  • Requests regarding transit damages or incorrect items must be reported within 48 hours of delivery with supporting unboxing media and images.

6. Intellectual Property

All content on this website—including brand names, logos, collection concepts, product designs, photography, graphics, text, and layout—is the exclusive intellectual property of Qaiynat and is protected under applicable copyright, trademark, and design laws.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Qaiynat, its founders, team members, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the website or products purchased through it.

8. Governing Law & Jurisdiction

These Terms of Service and any separate agreements through which we provide you services shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall fall under the exclusive jurisdiction of the competent courts in New Delhi, India.

9. Changes to Terms

We reserve the right to revise or update any part of these Terms of Service at our discretion. Your continued use of or access to our website following any updates constitutes acceptance of those changes.

10. Contact Information

If you have questions regarding these Terms of Service, please reach out to us:

  • Brand: Qaiynat

  • Email: info.qaiynat@gmail.com

  • Phone / WhatsApp: +91 9810938278

  • Location: New Delhi, India