Shipping policy

At Qaiynat, each order is handled with dedicated care and precision. We partner with reliable courier partners to ensure your pieces arrive safely and seamlessly.

1. Operating & Working Hours

Our customer care team and studio dispatch operations function during the following schedule:

  • Operating Days: Tuesday to Sunday (Closed on Mondays)

  • Working Hours: 11:00 AM – 7:00 PM IST

Orders placed on Mondays or national holidays will begin processing on the following business day.

2. Order Processing & Dispatch

  • Ready-to-Ship Pieces: Typically processed and dispatched within 2 to 4 business days of order confirmation.

  • Made-to-Order & Bespoke Pieces: Due to the detailed handcrafting, embroidery, and tailoring involved, made-to-order creations generally require 7 to 15 business days for crafting prior to dispatch.

  • Once your package has been handed over to our courier partner, you will receive a tracking link via email and/or SMS/WhatsApp to monitor its journey.

3. Estimated Delivery Timelines

  • Domestic Deliveries (Within India): Usually delivered within 3 to 7 business days post-dispatch, depending on your location.

  • Delivery times are indicative and may vary slightly during peak festive seasons, unforeseen weather conditions, or local courier delays beyond our direct control.

4. Shipping Charges

  • Standard shipping fees (if applicable) will be clearly calculated and displayed at checkout before you complete payment.

  • Any promotional free-shipping tiers will automatically apply at checkout where eligible.

5. Delivery Address & Receipt

  • Please ensure your shipping address, postal code, and contact phone number are complete and accurate at checkout to avoid delivery disruptions.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, or repeated failed delivery attempts, re-shipping charges may apply.

6. Transit Discrepancies & Tampered Parcels

  • If your parcel appears heavily damaged, torn, or tampered with at the time of delivery, please do not accept it, or immediately record an unboxing video upon opening.

  • Please report any transit discrepancies to us within 48 hours of delivery with clear photographs/video evidence.

7. Contact Us

For any questions regarding order status, expedited shipping requests, or delivery queries, please reach out during our working hours:

  • Brand: Qaiynat

  • Email: info.qaiynat@gmail.com

  • Phone / WhatsApp: +91 9810938278

  • Working Hours: Tuesday – Sunday, 11:00 AM – 7:00 PM IST (Monday Closed)

  • Location: New Delhi, India